Processes and Procedures

December 10, 2011

I am an avid fan and huge proponent of having written Processes and Procedures in place for your business.   This probably stems back to my corporate days when I was the business lead for Change of Century (remember that one? LOL!) for our division of the corporation.   While creating a Processes and Procedures guide or manual may seem like a lot of work when starting from scratch, it is essential to document in detail what you do, how you do it, who is involved, and what to do if something happens to you.

Sadly, this recently came into play when a client passed away (RIP Mark C).   His staff contacted me to take down his website and paypal account because the orders couldn’t be fulfilled (and weren’t really a top priority at the moment).  It was several days after his passing and it got me thinking about the overwhelming task his family and staff will be facing as reality sets in and things need to be handled.

  • Do you have a Processes and Procedures guide or manual in place now?
  • If you have one, when was it last updated?
  • Do you have someone delegated to step in should something happen?

This is especially important for small business owners.   Who will communicate to your customers?

I know ;) you are building your GOALS list for 2012, so it is the perfect time to address the need for a Processes and Procedures guide – or at least, review and update your current guide.

If you need assistance putting your Processes and Procedures guide together, contact me, or your virtual assistant and get it done!

Just some thought provoking information you may want to consider.

Best to you,
Jan

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